Terms & Condition

Terms and Conditions
Effective Date: 13/07/2025
Last Updated: 13/07/2025

Welcome to Dearsan Bangladesh! These Terms and Conditions apply to all orders placed through our platform. By making a purchase, you agree to the following terms. Please read them carefully before ordering.

1. About Us

Dearsan Bangladesh is a skincare business based in Bangladesh. We sell a wide range of skincare products—especially 100% authentic Korean skincare—to customers across the country.

2. Authenticity Guarantee

All our products are 100% original and authentic, sourced directly from trusted suppliers and official distributors.

3. Who Can Order

There is no age restriction. Anyone in Bangladesh can place an order through our platform.

4. Prices & Payments

• All prices are in BDT and include all taxes and customs fees.

• Delivery charges are additional:

  • Inside Dhaka: ৳50

  • Outside Dhaka: ৳100

• We currently accept: bKash, Nagad, Cash on Delivery (COD)

• For outside Dhaka orders, a ৳200 advance payment via bKash or Nagad is required.

5. Shipping & Delivery

• Inside Dhaka: Estimated delivery within 2–3 working days.

• Outside Dhaka: Estimated delivery within 3–4 working days.

• Delays may occur due to courier issues, strikes, or natural events.

• Customers must ensure the accuracy of their delivery address and phone number.

6. Return & Exchange Policy

We maintain a strict no return policy if you receive the correct item.
However, we allow exchange only in the following condition:

• If you receive the wrong product, you must check and report it in front of the delivery person.

• The product must be unopened, unused, and in its original packaging.

• Exchanges will not be accepted once the delivery person has left and the package is signed off.

7. Product Information

We try to provide accurate product descriptions and images. However, packaging or ingredient changes by manufacturers may not always be reflected instantly. Always read the product labels and patch test before use.

8. Limitation of Liability

We are not responsible for:

• Allergic reactions or skin issues. Use products as instructed and patch test if needed.

• Delays or mishandling by courier companies.

• Damage after delivery confirmation or if the product was accepted without inspection.

9. Customer Support

For order updates, help, or product inquiries, you can contact us directly via:
📷 Instagram: @dearsan.bd
📘 Facebook: Dearsan

10. Changes to Terms

We may update these Terms occasionally. Updates will be posted on our page, and continued use of our services means you agree to any changes made.