Customers appreciate its gentle and soothing nature, especially those with sensitive skin. However, some users have reported issues with the rollerball mechanism itself. 

Here's a more detailed breakdown:

Positive Feedback:

• Refreshing and Cooling: Many users find it refreshing, especially in the morning, and appreciate the cooling sensation it provides. 
• Gentle and Soothing: The formula is gentle and soothing, making it suitable for sensitive skin around the eyes. 
• Reduces Puffiness: The rollerball's massaging action can help reduce puffiness and dark circles by stimulating circulation. 
• Brightens and Revitalizes: Customers report that it helps brighten and revitalize tired eyes. 
• Good Value: Many find it to be a good value product compared to more expensive alternatives. 
• Easy Application: The roll-on applicator is generally easy to use. 
• Hydrating: It helps hydrate and soften the delicate skin around the eyes. 

Negative Feedback:

• Rollerball Issues:
• Some users have reported that the rollerball can be faulty, either not rolling smoothly or dispensing too much product. 
• Not Effective for Everyone:
• Some users haven't noticed a significant improvement in dark circles or puffiness. 
• Burning Sensation:
• A small number of users experienced a burning sensation after using the roll-on, which caused redness and irritation. 

Overall:

The Simple Kind to Eyes Revitalizing Eye Roll-On is a popular choice for those seeking a gentle and refreshing eye treatment, particularly for sensitive skin. It's a good option for those looking for a budget-friendly product that can help with puffiness and fatigue around the eyes. However, it's worth noting that the rollerball can be a potential issue, and the product may not work equally well for everyone.